Terms of Service
Effective date: 16 February 2026 Last updated: 18 February 2026
These Terms of Service ("Terms") are a legally binding agreement between you ("you", "your", "User") and KosmoSonica Ltd ("KosmoSonica", "we", "us", "our"), governing your access to and use of the KosmoSonica platform at kosmosonica.com, including all related applications, services, and content (collectively, the "Service").
By creating an account or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.
1. Eligibility
1.1. You must be at least 16 years old to create an account and use the Service.
1.2. If you are between 16 and 18 years old, you confirm that you have your parent's or guardian's consent to use the Service.
1.3. By using the Service, you represent that the information you provide is accurate, complete, and current.
2. Account Registration
2.1. To access certain features, you must create an account by providing a username, email address, and password, or by signing in via a supported third-party provider (Google, Apple, Facebook).
2.2. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.
2.3. You must notify us immediately at hello@kosmosonica.com if you become aware of any unauthorised use of your account.
2.4. We reserve the right to suspend or terminate accounts that violate these Terms, are used fraudulently, or remain inactive for more than 24 months.
3. Services Provided
3.1. KosmoSonica provides a platform for music, events, and digital commerce, including:
- Music hosting, streaming, and distribution tools
- Event creation, promotion, and ticketing
- Digital storefronts for merchandise and digital products
- Community features ("Tribes") for collaboration and networking
- Analytics and insights for creators
3.2. We may modify, suspend, or discontinue any part of the Service at any time. Where changes materially affect your use, we will provide reasonable notice (at least 14 days) via email or in-app notification.
3.3. Some features may require a paid subscription. Subscription terms are outlined in Section 7 below.
4. Acceptable Use
4.1. You agree to use the Service only for lawful purposes and in compliance with all applicable laws and regulations.
4.2. You must not:
- Upload, publish, or distribute content that is illegal, defamatory, obscene, hateful, or that infringes the rights of others
- Impersonate any person or entity, or falsely claim an affiliation
- Attempt to gain unauthorised access to any part of the Service, other users' accounts, or our systems
- Use the Service to distribute malware, spam, phishing attempts, or any form of unsolicited communication
- Interfere with or disrupt the Service, servers, or networks connected to the Service
- Scrape, crawl, or use automated tools to access the Service without our written consent
- Reverse-engineer, decompile, or attempt to extract the source code of the Service
- Resell, sublicence, or commercially exploit the Service without our written consent
- Use the Service to process, store, or transmit content that violates privacy laws (including UK GDPR)
4.3. We reserve the right to remove any content and suspend or terminate any account that violates these Terms, at our sole discretion.
5. Your Content
5.1. Ownership. You retain ownership of all content you upload, create, or submit to the Service ("Your Content"). We do not claim ownership of Your Content.
5.2. Licence grant. By uploading Your Content, you grant KosmoSonica a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, and display Your Content solely for the purpose of operating and providing the Service. This licence terminates when you delete Your Content or your account.
5.3. Responsibility. You are solely responsible for Your Content. You represent and warrant that:
- You own or have the necessary rights and licences to Your Content
- Your Content does not infringe the intellectual property, privacy, or other rights of any third party
- Your Content complies with all applicable laws
5.4. Removal. We may remove Your Content if we believe it violates these Terms or applicable law, or if we receive a valid legal complaint (e.g., DMCA takedown notice). We will notify you where possible.
6. Intellectual Property
6.1. The Service, including its design, code, logos, trademarks, and all content created by KosmoSonica, is our intellectual property or that of our licensors and is protected by copyright, trademark, and other laws.
6.2. You may not copy, modify, distribute, sell, or create derivative works from any part of the Service without our prior written consent.
6.3. "KosmoSonica" and associated logos are trademarks of KosmoSonica Ltd. You may not use our trademarks without our prior written consent.
7. Payments & Subscriptions
7.1. Certain features of the Service require a paid subscription or one-time payment. Prices are displayed in your local currency where possible and include applicable taxes unless stated otherwise.
7.2. Payments are processed by Stripe. By making a payment, you agree to Stripe's terms of service. We do not store your full payment card details.
7.3. Subscriptions renew automatically at the end of each billing period unless you cancel before the renewal date. You can cancel your subscription from your account settings.
7.4. Refunds. Refund eligibility depends on the type of purchase (event tickets, digital products, subscriptions, or physical merchandise). Full details are set out in our Refund & Cancellation Policy. In summary: we offer a 14-day cooling-off period for new subscriptions in accordance with UK Consumer Contracts Regulations 2013; event tickets are refundable if the event is cancelled or rescheduled; digital downloads are final once accessed. To request a refund, contact hello@kosmosonica.com.
7.5. Kitty / chip-in. Some events use a shared contribution model ("kitty"). Contributions are non-refundable once the event has taken place. If the event is cancelled, all contributions are refunded in full. Platform fees may apply as disclosed at the time of contribution.
7.6. We reserve the right to change our prices with at least 30 days' notice. Price changes will apply from your next billing period.
8. Privacy & Data Protection
8.1. Our Privacy Policy explains how we collect, use, and protect your personal data. By using the Service, you acknowledge that you have read and understood our Privacy Policy.
8.2. We process your personal data in accordance with the UK GDPR and the Data Protection Act 2018.
8.3. You have rights regarding your personal data, including the right to access, rectify, delete, and port your data. See our Privacy Policy for full details.
8.4. Our Cookie Policy explains how we use cookies and similar technologies.
9. Third-Party Services
9.1. The Service may integrate with or link to third-party services (e.g., Stripe for payments, social media platforms for authentication). Your use of these services is subject to their respective terms and privacy policies.
9.2. We are not responsible for the content, privacy practices, or availability of third-party services.
10. Limitation of Liability
10.1. To the maximum extent permitted by law, KosmoSonica and its directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service.
10.2. Our total liability to you for any claims arising from or related to the Service shall not exceed the amount you paid to us in the 12 months preceding the claim.
10.3. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law.
10.4. The Service is provided "as is" and "as available". While we strive for reliability, we do not guarantee that the Service will be uninterrupted, error-free, or secure at all times.
11. Indemnification
You agree to indemnify, defend, and hold harmless KosmoSonica and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising from:
- Your use of the Service
- Your Content
- Your violation of these Terms
- Your violation of any third-party rights
12. Suspension & Termination
12.1. By you: You may close your account at any time from your account settings. Upon account closure, we will delete your personal data in accordance with our Privacy Policy.
12.2. By us: We may suspend or terminate your account if:
- You breach these Terms
- Your account is used for fraudulent or illegal activity
- We are required to do so by law
- We discontinue the Service (with at least 30 days' notice)
12.3. Upon termination, your right to use the Service ceases immediately. Sections 5.1, 6, 10, 11, and 14 survive termination.
13. Dispute Resolution
13.1. We encourage you to contact us first at hello@kosmosonica.com to resolve any disputes informally.
13.2. If we cannot resolve a dispute informally within 30 days, either party may pursue formal resolution.
13.3. For consumers in the UK, you may also use the European Commission's Online Dispute Resolution platform where applicable.
14. Governing Law & Jurisdiction
14.1. These Terms are governed by and construed in accordance with the laws of England and Wales.
14.2. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
14.3. If you are a consumer, nothing in these Terms affects your statutory rights under UK consumer protection law.
15. Changes to These Terms
15.1. We may update these Terms from time to time. When we make material changes:
- We will update the "Last updated" date at the top of this page
- We will notify registered users by email at least 14 days before the changes take effect
15.2. Continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, you should stop using the Service and close your account.
16. General Provisions
16.1. Entire agreement. These Terms, together with our Privacy Policy, Cookie Policy, and Refund & Cancellation Policy, constitute the entire agreement between you and KosmoSonica regarding your use of the Service.
16.2. Severability. If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.
16.3. Waiver. Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.
16.4. Assignment. You may not assign your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations in connection with a merger, acquisition, or sale of assets.
17. Contact Us
If you have questions about these Terms, contact us:
- Email: hello@kosmosonica.com
- Privacy enquiries: privacy@kosmosonica.com